Our Customer Care team can be reached via chat during the following hours:

Customer Care Hours
Mon - Fri 9am-5pm EST

Chat: Click the chat bubble in the lower right corner of your screen
Email: Click the "Contact Us" button above
Phone: Call our toll free number: +1 (800) 774-5277

Our Customer Care team can also be reached by calling our toll free number:

SIMON PEARCE

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Log in to your Simon Pearce account, select “Orders”, and navigate into the specific order you would like to track. You will also receive an email with tracking information when your order ships.

How do I track my order?

Shipping

Can I change or cancel my order after I place it?

Do you offer gift wrapping?

How do I order a gift card?

I received a gift card. How can I redeem it?

What payment options does Simon Pearce accept?

Is my credit card information safe?

Why do I get a 404 error when I try to log in or view my shopping cart?

How do I change my Simon Pearce password?

Who is NoFraud and why am I getting a message from them?

What fonts are available for engraving?

Which items are eligible for engraving?

Are items reserved in my bag?

Ordering

When will my order ship?

How long does shipping take?

How much does shipping cost?

Do you ship internationally?

Can I expedite shipping if I need my order to arrive for a special occasion?

When can I expect my engraved order to be delivered?

Do you ship to PO boxes?

What happens if my product arrives damaged?

What is your return/exchange policy?

How do I return or exchange an item?

Returns & Exchanges

GLASS

POTTERY

STONE

LINENS & FABRICS

FLATWARE

ANDREW PEARCE WOOD PRODUCTS

Are your products dishwasher safe?

Product Care

I want to create a registry. Where do I start?

How do I access my Simon Pearce registry?

Why do I only see items I added from Simon Pearce?

How do I share my Simon Pearce registry?

How do I add a shipping address to my registry?

How do I delete a gift I added to my registry?

Can someone buy from my registry in a Simon Pearce store?

How will I know if the items I’ve picked are no longer in stock?

If I have issues with the registry, who do I contact?

Registry

Where can I learn more about the restaurant?

What is the equity fee, and why am I seeing this charge on my bill?

How do I make a reservation?

Restaurant

How can I shop Simon Pearce in person?

Can I call a store to make a purchase for in-store pickup?

What are the details of your current promotion?

What are the details of the current giveaway?

How does corporate gifting work?

How do I remove myself from your mailing list?

Do you have a Trade Program?

What is the difference between first and second quality product?

Do you ever discontinue items?

Where do you source your home accents from?

How long are gift cards valid for?

How can I check my gift card balance?

Other FAQs

What is the option to pay in installments on Shop Pay?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

Can I use Shop Pay Installments if I'm an international customer?

Is there a limit to how much I can spend on a single Shop Pay Installments order?

How do I track my order?Updated 2 months ago