Our Customer Care team can be reached via chat during the following hours:

Customer Care Hours
M - F 9am-5pm EST 

Chat: Click the chat bubble in the lower right corner of your screen
Email: Click the "Contact Us" button above
Phone: Call our toll free number: +1 (800) 774-5277

Our Customer Care team can also be reached by calling our toll free number:

SIMON PEARCE

Current Promotions:&#xA0;<ul><li id="isPasted">For a limited time only, October 22 at 12:01 am ET through October 25, 2026, 11:59 pm ET, enjoy free UPS standard shipping on all orders valued $250+. Offer applies to online orders and retail store orders shipping from our warehouses to the same address within the continental United States. Offer is not valid towards state tax and is automatically applied at checkout. Other exclusions may apply. &#xA0;This promotional period may result in slightly longer fulfillment lead times.</li><li id="isPasted">$20 off your first order when you sign up for email and text messages. Offer valid through December 31, 2026 at 11:59 PM ET. Offer valid for orders valued over $250. Offer applies to online orders shipping to the same address within the continental United States. Offer is not valid towards state tax and is automatically applied at checkout. Offer cannot be combined with other offers. Other exclusions may apply.</li></ul>

What are the details of your current promotion?

Other FAQs

Can I change or cancel my order after I place it?

Do you offer gift wrapping?

How do I order a gift card?

I received a gift card. How can I redeem it?

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Who is NoFraud and why am I getting a message from them?

What fonts are available for engraving?

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Are items reserved in my bag?

Ordering

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Shipping

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Returns & Exchanges

GLASS

POTTERY

STONE

LINENS & FABRICS

FLATWARE

ANDREW PEARCE WOOD PRODUCTS

Are your products dishwasher safe?

LIGHTING

Product Care

I want to create a registry. Where do I start?

How do I access my Simon Pearce registry?

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How do I share my Simon Pearce registry?

How do I add a shipping address to my registry?

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Can someone buy from my registry in a Simon Pearce store?

How will I know if the items I’ve picked are no longer in stock?

If I have issues with the registry, who do I contact?

Registry

Where can I learn more about the restaurant?

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Restaurant

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What are the details of the current giveaway?

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Do you have a Trade Program?

What is the difference between first and second quality product?

Do you ever discontinue items?

Where do you source your home accents from?

How long are gift cards valid for?

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What is the option to pay in installments on Shop Pay?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

Can I use Shop Pay Installments if I'm an international customer?

Is there a limit to how much I can spend on a single Shop Pay Installments order?

What are the details of your current promotion?Updated 3 days ago