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What happens if my product arrives damaged?Updated a year ago

If your package arrives damaged, please reach out to Customer Care immediately with a photo of the damaged item(s) and keep the packing materials. We will replace items that arrive broken at no cost to you. Damages from shipping must be reported within 30 days of receipt to be eligible for replacement. If when receiving the package, it is evident that the product inside is damaged, please refuse the delivery and file a claim with UPS.

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