You may cancel your order within 15 minutes of the order being placed by creating an account and logging in here. You may then place a new order. After the 15-minute grace period, orders cannot be changed or canceled, including modifying the shipping
We do not offer traditional gift wrapping, though we do offer gift boxing with ribbon on most products. Gift Boxes are unavailable for seconds items, lampshades, books, gift cards, oversized items, and specific bowls and lamps. Additionally, we offer
Physical and digital gift cards, as well as gift cards for our restaurant, may be purchased here. Please note: our restaurant gift cards are managed separately from our product gift cards, so a restaurant gift card cannot be used to buy Simon Pearce
You can redeem your gift card by visiting one of our store locations or online by entering the gift card code in the “Discount code or gift card” field during checkout. Please note: our restaurant gift cards are managed separately from our product gi
We accept Visa, MasterCard, American Express, Discover, PayPal and Apple Pay.
We take the security of your personal information seriously. Our secure browser technology, SSL, and online ordering system ensures that no one has any access to your credit card information. We urge you to sign off your account and close your browse
To stay in compliance with the latest security protocols, our checkout and account pages are encrypted with SSL technology. If your browser is outdated, you may be unable to access these pages. If you cannot access checkout or your account pages, ple
Click here, and select “Forgot Password.” You will be emailed a link to change your password. If you are already signed in, select “My Account.” In the left navigation, select “Edit Info.” You can then change your password and other personal informat
We partner with NoFraud to ensure safe online transactions and to screen online orders for fraud risk factors. We do this to both protect our customers against unauthorized credit card use, and ourselves against unauthorized orders. If you receive co
You may view samples of our available fonts here. Please note that all personalized/engraved items are considered final sale and are not eligible for refunds or exchanges.
You can browse items eligible for engraving on our website here. Additionally, all items that may be engraved say "Engraving Available" and have a check box to "Add Personalized Engraving" on their product page.