Our Customer Care team can be reached via chat during the following hours:

Customer Care Hours
M - F 9am-5pm EST 

Chat: Click the chat bubble in the lower right corner of your screen
Email: Click the "Contact Us" button above
Phone: Call our toll free number: +1 (800) 774-5277

Our Customer Care team can also be reached by calling our toll free number:

SIMON PEARCE

Thanks for reaching out. We are still working on shipping your order out, and you will receive an email with tracking information once your order has shipped. Orders placed via Ground delivery typically ship within 4-5 business days, unless it is an item with a longer lead time such as our chandeliers or any engraved items. 

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